Enhanced Personal Health Care. Helping your doctor help you


Enhanced Personal Health Care is our approach to patient-centered care. It helps doctors do what they do best — take care of their patients. And it helps you get the right level of care, from the right kind of health care provider, at the right time. All of that helps you live a better, healthier life.

It’s about your health, your way. And you can count on your primary care doctor (PCP) to be there for you at every step.

How does Enhanced Personal Health Care work?

We help the doctors who are part of Enhanced Personal Health Care treat you as a whole person — not as a sore throat or a backache.

We do this by giving your doctor tools and information to help you make the best decisions for your health care together. And we encourage your doctor to be available by phone or email, so you don’t need an of ce visit when you just want to ask a quick question. If you do need to see a doctor, you may be able to see one when it’s best for you — early mornings, evenings or weekends.

This is the kind of approach to care that a lot of the PCPs in our networks give.

Why do you need a PCP?

Simple. A PCP helps you get and stay healthy. This doctor is your health champion.

Whether you go to your doctor rarely or often, you should find a PCP you like and trust. Your PCP will be there for you whenever you need care, focusing on your “whole” health — not just your symptoms. This doctor knows you well, understands how you want to get care and will work with other health care providers when you need more care. Your PCP will also focus on preventive care and wellness to keep you healthy.

Who is a PCP?

There are different kinds of PCPs:

- Family practitioners work with people of all ages and give a wide range of care.

- Pediatricians treat children.

- Internists give general and preventive care, mostly for adults. They also may have special knowledge about specific health problems.

- An obstetrician or gynecologist treats women, especially those who want or are having kids.

- Nurse practitioners and physician assistants aren’t doctors, but they’ve had lots of training. They can do many of the same things that doctors do.

How should you choose a PCP?

There are lots of things to think about. What works for one person might not work for you. It’s a personal decision based on what matters most to you. Think about things like:

- Do you want a doctor who’s close to home or work?

- Are weekend and evening hours important to you?

- Will your doctor contact you when you are due for checkups or tests?

- Does your doctor call you back quickly? - Do you want a doctor whose style is friendly and warm or more formal?

- What do other medical professionals and patients say about the doctor and the of ce staff?

- Will your doctor support your active involvement in your health care?

- Will your doctor be your partner in your health care needs? It all depends on what qualities you want in a doctor and the kind of relationship you desire.

If you want a doctor who wants you to be actively involved in your health care and who will become your guide and supporter, you may want to choose an Enhanced Personal Health Care PCP.

An Enhanced Personal Health Care PCP:

- Gives you care that doesn’t just treat an illness; it also helps prevent it. Your PCP wants you to get healthy and stay that way. And that includes making sure there are no gaps in your care. Things like, did you get the treatment you were supposed to have? Do you need your yearly exam? Are you overdue to have your eye exam?

- Gives you personalized care that helps you get the care you need. Your PCP helps set up any appointments with specialists and follows up with those doctors to make sure you get the care that’s right for you.

- Is a real partner in your health. Your PCP wants to get to know you and answer your questions. We provide support and resources to help with that.

- Offers lots of ways you can get care. There’s more to your care than an of ce visit. You may be able to use online access for Web visits or see your doctor during extended of ce hours.

Enhanced Personal Health Care won’t work without you

Even though Enhanced Personal Health Care PCPs are partners in your health, you won’t be able to reach your health goals without doing your part. There’s no paperwork and you don’t have to sign up to get Enhanced Personal Health Care. All you have to do is be involved in your care. Here’s how you can help:

- Learn about any health condition you have and what you can do to get and stay as healthy as possible.

- Follow the care plan that you and your doctor create. } Bring any questions you have to each visit. Also, bring a list of any medicines, vitamins or treatments you use.

- Ask your doctor to explain anything you don’t understand.

- Tell your doctor when you get care from other health professionals. That way, your doctor can work with them for the best care possible.

- Let your doctor know what you liked and didn’t like about your care. That will help your doctor work on making it even better.

What does all of this mean for you?

It means we’re cooperating with doctors to make it easier to get the care you need where and when you need it. With Enhanced Personal Health Care, we pay doctors for quality of care, not just for the number of patients they see. That means they can take more time to listen to you. And that helps you not feel as rushed — whether it’s in the of ce, after hours, on the weekends or maybe even on the Web. And we’re not just saying that; Enhanced Personal Health Care doctors have committed to it.

The road to good health is yours to travel. But you don't have to do it alone. Whether you're managing a health condition or making changes in your life like quitting bad habits or getting in shape - we can help. Check out our new classes and resources below. Contact us to set personalized health and wellness goals and learn about the programs available to you.

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