Know where to go for care, before you need it.


Knowing where to go if you get sick or hurt can save you lots of time and money, and help you get the best medical care. How do you choose where to go when the unexpected happens?

The emergency room (ER) shouldn’t be your first stop — unless there’s a true emergency.

Go to the nearest emergency room or call 911 if:

  • 􏰁 There is a lot of pain or bleeding.

  • 􏰁 You think a bone is broken.

  • 􏰁 You are having trouble breathing.

  • 􏰁 You think the problem might get a lot worse if you don’t get help right away.

  • 􏰁 You think the problem could kill you.

  • 􏰁 There was no warning before your symptoms started.

If you need help but it isn’t an emergency, here are your options:

  • 􏰁Call your doctor. He or she can help you decide whether you should go to an urgent care or come into the office.

  • 􏰁Call 24/7 NurseLine. A registered nurse will help you decide what to do.

  • 􏰁Go to a retail health clinic. These are small offices in drug stores or other large stores. They are open on weekends, evenings and most holidays. If the clinic can’t help you, they’ll tell you where to go next and you won’t have to pay.

  • 􏰁Go to an urgent care center. Urgent care is for when you need to be treated right away, but your problem isn’t serious. These centers are typically open late at night, and on weekends and holidays.

  • 􏰁Visit a doctor using LiveHealth Online. Board-certified doctors are available 24/7 to see you via video using your computer or mobile device. Use LiveHealth Oline for common health issues like the cold, a flu, allergies and pink eye.

When do I need emergency or urgent care?

While urgent and emergency situations are both serious, urgent care is for problems that need attention right away, but are not severe or life-threatening.

You should go to urgent care for things like an earache, sore throat, rash, sprained ankle, flu or a fever up to 104°. A higher fever might be an emergency.

Am I covered for emergency care?

Most health plans cover medical care at an ER for situations like the ones listed on the other side. But you may be responsible for the ER costs if you visit an ER when it’s not an emergency.

The road to good health is yours to travel. But you don't have to do it alone. Whether you're managing a health condition or making changes in your life like quitting bad habits or getting in shape - we can help. Check out our new classes and resources below. Contact us to set personalized health and wellness goals and learn about the programs available to you.

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