Question 1

GETTING STARTED - HOW DO I BOOK A PERSONAL TRAINING SESSION?

Accepted Answer

Contact SBM Fitness at ‪(650) 223-5779‬ or email info@sbmfitness.com (info@sbmfitness.com)and we’ll help you begin the next steps to setting up a trial session. SBM will send you our personal training questionnaire to complete. After completing this form, you will be contacted by phone or email within two business days notifying you of your eligibility to participate in the program. On your first session please make sure to be well hydrated and have a light snack/meal 60-90 minutes before training sessions to prevent fatigue during the workout. Additionally, you may want to bring a water bottle and sweat towel.

Question 2

WHEN DO PRIVATE SESSION PACKAGES EXPIRE?

Accepted Answer

Private session packages expire 6 months from the date of purchase. SBM only offers refunds within 30 days of purchase date. After 30 days, all sales are final.

Question 3

PAYMENT

Accepted Answer

Once matched with a personal trainer you will be sent direct purchase links for the training session you are interested in. Payment for sessions must be made in advance of meeting with your trainer. This may be made online through your online billing system, Mindbody.

We do not accept payment on-site. All transactions are complete online.

Question 4

CANCELLATIONS

Accepted Answer

Personal trainers must be given 24-hour notice for cancellations. Notice should be in the form of a TEXT OR CALL to the personal trainer. If less notice is given, the session will be forfeited.

Question 5

TARDINESS

Accepted Answer

Please arrive on time to your personal training sessions. If you will arrive more than 15 minutes late, please contact the personal trainer. You will forfeit time lost due to tardiness. All sessions will end 60 minutes after the originally scheduled start time. Personal trainers are expected to wait up to 15 minutes after the scheduled start time. As listed under cancellations, sessions are forfeited if cancelled with less than 24 hours’ notice, this includes tardiness.

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